MapRPM Join the beta
MapRPM Support

How can we help?

Getting startedSign in, add your car, allow location.Drive trackingAutomatic detection, history, heatmap.Routes and trophiesCheckpoints, verification, seasons.Account and privacyWho sees what, private profile.Pro and billingSubscriptions, Revs, refunds.Report a problemA route, a driver, or a bug.
FAQ

Quick answers.

Can’t find it? Write to us and a real person will reply.

Why didn’t my drive record?

Drive tracking needs Location set to Always and Motion & Fitness turned on.

  1. Open the iPhone Settings app, then MapRPM.
  2. Location: choose Always, with Precise Location on.
  3. Turn on Motion & Fitness.

Low Power Mode can delay automatic detection.

Why wasn’t my ranked run counted?

Every run is checked on our servers from your GPS trace. Start inside the green start circle, follow the route and finish at the checkered flag. Tunnels and weak GPS can miss a checkpoint; you can miss one and still finish.

How are trophies worked out?

You earn 2 trophies for each checkpoint you pass. Finish with at most one missed checkpoint and you also get the route’s miles plus 15. New trophies stop at 180 a day, and seasons reset on the 1st of every month.

Who can see my location?

Nobody, until you choose. Live location stays off until you share it with friends or join Party Mode. You can make your profile private in Settings at any time.

How do I cancel MapRPM Pro?

Pro is billed by Apple.

  1. Open the iPhone Settings app and tap your name.
  2. Tap Subscriptions, then MapRPM.
  3. Tap Cancel Subscription.

For refunds, use reportaproblem.apple.com. Pro items stay owned if Pro ends, but they are unequipped.

How do I delete my account?

In the app: Profile, Settings, Delete Account, then type to confirm. Full steps are in the Account deletion section below.

How do I report a route or a driver?

Open the route or the driver’s profile, tap the menu and choose Report. You can also block a driver from their profile. Routes with too many thumbs-down are removed at the end of the season.

Account deletion

Delete your account in the app.

Deleting removes your profile, drives, runs, garage and Revs. Published runs leave the leaderboards. It can’t be undone.

1
Open Profile, then SettingsThe gear in the top corner of your profile.
2
Tap Delete AccountAt the bottom of Settings.
3
Type to confirmYour data is removed within [30] days. An active Pro subscription is billed by Apple; cancel it in your Apple Account settings.

Can’t open the app? Email privacy@maprpm.app from the address on your account.

Contact

Talk to a human.

Email
support@maprpm.app
Response time
[Within 2 business days]
Help us help you

Include your username, iPhone model and iOS version. For a run problem, add the route name and the time you drove it.

Urgent safety report

Use Report on the route or profile in the app. We review reports within [24 hours].

Opens your email app with this message filled in.

Version[1.0.0]
RequiresiOS [17] or later
Developer[Company legal name]